Does Intercom Fin train on your data?
intercom.com
Yes, by default. Intercom Fin's published policy says it trains on your data, but you can opt out. As of 9 November 2026. Source: intercom.com.
PolicyPeek gives Intercom Fin the badge "Trains by default, you can opt out". Its published policy allows training on your data by default, but describes a way to opt out. What we recorded from the policy: "The Fin CX Models are trained using de-identified customer data (as described below) from production Fin conversation logs." "Conversations between our customers' human agents and their end-users are not used for training." "If you want to opt out of AI model training and fine-tuning, you can request an opt-out through Settings > Workspace > Security > AI model training and fine-tuning." "We will process all customer opt-out requests within 30 days of the submission of your request." Training on Fin conversation content is on by default for standard workspaces (with listed exclusions such as signed BAA, EU/AU regionally hosted workspaces, earlier opt-outs, negotiated contracts signed before September 2025, and trial accounts). The opt-out is workspace-level. Source: Intercom help article dated 8 September 2026. It doesn't state how long your data is kept. Last checked 9 November 2026 against 1 policy page from intercom.com.
Does Intercom Fin train on my data?
Two different things often get mixed up. Used to train models means your content helps build or improve the AI itself, so it can shape what the model produces later. Used to provide the feature means your content is processed to give you the answer, summary or suggestion you asked for, which any AI feature has to do. PolicyPeek's badge is about the first one only.
- Used to train models
- Yes, according to the policy
- Used to provide the feature
- Not rated by PolicyPeek; see the source
What Intercom Fin's policy says (intercom.com):
The Fin CX Models are trained using de-identified customer data (as described below) from production Fin conversation logs.
Conversations between our customers' human agents and their end-users are not used for training.
If you want to opt out of AI model training and fine-tuning, you can request an opt-out through Settings > Workspace > Security > AI model training and fine-tuning.
Can I opt out of Intercom Fin AI training?
What Intercom Fin's policy says about opting out:
If you want to opt out of AI model training and fine-tuning, you can request an opt-out through Settings > Workspace > Security > AI model training and fine-tuning.
We will process all customer opt-out requests within 30 days of the submission of your request.
Check the current wording and steps on intercom.com before you rely on them.
Is Intercom Fin safe for UK GDPR?
PolicyPeek hasn't recorded whether Intercom Fin's published policy mentions GDPR. PolicyPeek doesn't assess whether a tool meets GDPR; the badge only reports what the policy says about training.
In the UK: if personal data is involved, the UK GDPR applies to how it's used, including for AI. This page only reports what the vendor's published policy says about training — it is not a finding that Intercom Fin meets UK GDPR, and it is not legal advice. The Information Commissioner's Office publishes guidance on AI and data protection.
Common questions about Intercom Fin
Can I stop Intercom Fin training on my data?
Yes. An admin can request an opt-out in Settings > Workspace > Security > AI model training and fine-tuning. Intercom says it processes opt-out requests within 30 days. Until then, Fin CX models train by default on de-identified Fin conversation logs (with listed exclusions such as EU/AU regional hosting and trial accounts).
How long does Intercom Fin keep my data?
Intercom Fin's published policy, as read by PolicyPeek, doesn't state how long your data is kept.
Does Intercom Fin's policy mention GDPR?
PolicyPeek hasn't recorded whether Intercom Fin's policy mentions GDPR.
How does Intercom Fin compare with other AI tools?
26 of the 65 AI tools PolicyPeek lists share Intercom Fin's badge, "Trains by default, you can opt out". See the related tools below or browse all tools.
What the policy says
Read from its own policyVerdict: Trains by default, you can opt out
Their published policy says your data may be used for training unless you switch it off.
Why
"The Fin CX Models are trained using de-identified customer data (as described below) from production Fin conversation logs." "Conversations between our customers' human agents and their end-users are not used for training." "If you want to opt out of AI model training and fine-tuning, you can request an opt-out through Settings > Workspace > Security > AI model training and fine-tuning." "We will process all customer opt-out requests within 30 days of the submission of your request." Training on Fin conversation content is on by default for standard workspaces (with listed exclusions such as signed BAA, EU/AU regionally hosted workspaces, earlier opt-outs, negotiated contracts signed before September 2025, and trial accounts). The opt-out is workspace-level. Source: Intercom help article dated 8 September 2026.
- Trains on user data
- Yes
- Data retention
- Not stated
- GDPR mentioned
- Unclear from policy
- Last checked
- Reviewed by a human
- Yes